Refund Policy

Last updated: September 2026

At MedicalAmboss, we sell and deliver digital products only, including online medical courses, educational videos, eBooks, PDF files, downloadable study materials, digital resources, and other electronically delivered educational content.

No physical products are sold or shipped.

No Returns, Exchanges, Cancellations, or Refunds

Because our products are digital and may be accessed, downloaded, copied, or used immediately after delivery, all sales are final.

Once a digital product, download link, access link, customer account access, cloud-storage access, course access, or any other valid form of digital delivery has been provided, the purchase:

  • Cannot be returned.
  • Cannot be exchanged.
  • Cannot be canceled.
  • Cannot be refunded.

This applies whether or not the customer has actually:

  • Downloaded the files.
  • Opened the files.
  • Viewed the content.
  • Used the course.
  • Completed the course.
  • Downloaded only part of the purchased materials.

Providing valid access to the purchased digital content constitutes completed delivery.

Actual downloading, opening, viewing, or use of the digital content is not required for delivery to be considered complete once valid access has been provided.

This policy applies to the maximum extent permitted by applicable law.

Customer Acknowledgment

By completing your purchase, you acknowledge and agree that:

  • You are purchasing a digital product, not a physical product.
  • You have reviewed the product title, description, format, included materials, and other available information before purchasing.
  • You are responsible for confirming that the product meets your requirements before placing the order.
  • You request electronic delivery of the purchased digital content after payment approval.
  • You understand that valid digital access may be provided shortly after payment.
  • Once valid access or delivery has been provided, the purchase is final and non-refundable, except where required by applicable law.

Change of Mind

Refunds will not be provided because a customer:

  • Changes their mind after purchasing.
  • No longer wants or needs the product.
  • Purchases the wrong product.
  • Fails to review the product description before purchasing.
  • Finds the material too basic or too advanced.
  • Does not complete or use the course.
  • Does not download the files after receiving valid access.
  • Does not have sufficient storage capacity.
  • Has a slow or unreliable internet connection.
  • Uses an incompatible device, browser, operating system, or software.
  • Dislikes the format, organization, presentation, or teaching style.
  • Finds similar content elsewhere after purchasing.

Customers should carefully review all available product information before completing payment.

Technical Problems

A technical problem does not automatically qualify for a refund.

If you experience difficulty accessing your purchase, please contact MedicalAmboss support so that we can investigate and resolve the issue.

Depending on the problem, MedicalAmboss may:

  • Restore access.
  • Replace an expired or non-working link.
  • Provide an alternative valid download link.
  • Correct an account-access issue.
  • Provide another reasonable method of accessing the purchased digital content.

Once access has been restored, replaced, or otherwise successfully provided, the original order will be considered fulfilled.

Temporary technical problems, internet interruptions, browser issues, device incompatibility, insufficient storage capacity, or other customer-side technical problems do not create a right to a refund.

Incorrect Product Delivery

If MedicalAmboss accidentally provides a digital product that is completely different from the product listed in the customer’s confirmed order, we will correct the fulfillment issue by providing access to the correct purchased product.

Providing access to the correct product constitutes fulfillment of the original order.

Incorrect delivery does not automatically create a right to a refund.

Where a different remedy is specifically required by applicable law, MedicalAmboss will comply only to the extent legally required.

Duplicate Payments

If the exact same order is unintentionally charged more than once because of a confirmed payment-processing error, please contact MedicalAmboss support with the relevant order and payment information.

After verification, the unintended duplicate payment may be reversed or otherwise corrected.

Correction of a verified duplicate charge is considered a payment correction, not a refund of the purchased digital product.

The original valid purchase remains subject to this Refund Policy.

Digital Delivery

Digital products may be delivered through one or more of the following methods:

  • Download links.
  • Email delivery.
  • Customer account access.
  • Online course access.
  • Cloud-storage links.
  • Digital library access.
  • Other electronic delivery methods.

A digital product is considered delivered when valid access to the purchased content has been provided or made available to the customer.

The customer does not need to complete the download or use the content for delivery to be considered completed.

Customers are responsible for providing a valid email address and accurate contact information during checkout.

Download and Storage Responsibility

Customers are responsible for accessing, downloading, and securely storing purchased digital content while valid access remains available.

Loss or deletion of downloaded files from the customer’s:

  • Computer.
  • Mobile phone.
  • Tablet.
  • External storage device.
  • Cloud-storage account.

does not create a right to a refund.

Customers are responsible for maintaining suitable:

  • Internet access.
  • Device compatibility.
  • Storage capacity.
  • Software required to open or access the purchased files.

Failure to download, save, open, or access purchased content after valid digital access has been provided does not create a right to a refund.

Order Cancellation

Orders for digital products may only be canceled at MedicalAmboss’s discretion before digital delivery or access has been provided.

Once any valid:

  • Download link.
  • Course access.
  • Account access.
  • Cloud-storage access.
  • Digital library access.
  • Other digital delivery.

has been provided or made available, the order cannot be canceled or refunded, except where required by applicable law.

Subscriptions, Bundles, and Special Offers

Unless a specific product page or written offer expressly states otherwise, this same final sale and no-refund policy applies to digital products sold as part of:

  • Subscriptions.
  • Memberships.
  • Bundles.
  • Packages.
  • Promotions.
  • Special offers.

Where cancellation of future subscription renewals is available, cancellation applies only to future billing periods and does not create a right to refund digital content or access already provided for a completed billing period.

Any rights that cannot legally be excluded remain subject to applicable law.

Chargebacks and Payment Disputes

If you believe there is a genuine payment, delivery, or access problem, we encourage you to contact MedicalAmboss support before initiating a payment dispute or chargeback so that we have an opportunity to investigate and resolve the issue.

MedicalAmboss may maintain relevant records relating to:

  • Orders.
  • Payments.
  • Payment authorizations.
  • Billing information.
  • Customer contact information.
  • Digital delivery.
  • Download or access links.
  • Customer communications.
  • Account access.
  • Fulfillment.
  • Policy acceptance.

Where permitted by applicable law and applicable payment-provider rules, relevant transaction and fulfillment information may be provided to:

  • Payment processors.
  • Banks.
  • Financial institutions.
  • Card networks.
  • Digital wallet providers.
  • Fraud-prevention providers.
  • Dispute-resolution providers.

Relevant evidence may include, where available:

  • Order information.
  • Payment authorization records.
  • Billing information.
  • Delivery confirmation.
  • Digital access records.
  • Download-link delivery.
  • Account or course access.
  • Customer correspondence.
  • The Terms and Refund Policy applicable to the transaction.

Initiating a payment dispute or chargeback does not automatically establish that a refund is due.

If payment for an order is reversed, charged back, canceled, or determined to be unauthorized, access to the associated digital products may be suspended or terminated.

Accounts associated with payment disputes determined to involve fraud, unauthorized payment use, or abuse may also be restricted from making future purchases where permitted by applicable law.

Nothing in this section limits any rights available to customers under applicable law or applicable payment-network rules.

Unauthorized Sharing

Purchased digital content is provided for the authorized customer’s personal educational use.

Customers may not:

  • Share download or access links.
  • Share customer account credentials.
  • Redistribute purchased files.
  • Upload purchased materials for unauthorized distribution.
  • Resell or sublicense digital products.
  • Transfer purchased access to another person.

Violation of these requirements may result in suspension or termination of access without refund, to the extent permitted by applicable law.

Consumer Rights

Nothing in this Refund Policy is intended to exclude, restrict, or waive any consumer right that cannot legally be excluded, restricted, or waived under applicable law.

Where applicable law specifically requires a refund, cancellation right, or other remedy despite this Policy, MedicalAmboss will comply only to the extent legally required.

Contact Us

If you experience a legitimate technical, payment, or delivery issue, please contact:

MedicalAmboss

Website:
https://medicalamboss.com/

Support Email:
[email protected]

Please include, where applicable:

  • Your order number.
  • The email address used for the purchase.
  • The name of the purchased product.
  • A clear description of the issue.
  • Relevant screenshots or supporting information.

Our support team will make reasonable efforts to resolve legitimate access or delivery problems.

Final Sale Notice

ALL PRODUCTS SOLD BY MEDICALAMBOSS ARE DIGITAL PRODUCTS.

NO PHYSICAL PRODUCT WILL BE SHIPPED.

ALL DIGITAL SALES ARE FINAL.

NO RETURNS OR EXCHANGES ARE ACCEPTED AFTER VALID DIGITAL DELIVERY OR ACCESS HAS BEEN PROVIDED.

NO CANCELLATIONS OR REFUNDS WILL BE PROVIDED AFTER VALID DIGITAL ACCESS OR DELIVERY HAS BEEN PROVIDED, EXCEPT WHERE REQUIRED BY APPLICABLE LAW.

ACTUAL DOWNLOADING, OPENING, VIEWING, OR USE OF THE DIGITAL CONTENT IS NOT REQUIRED FOR DELIVERY TO BE CONSIDERED COMPLETE ONCE VALID ACCESS HAS BEEN PROVIDED.

By completing your purchase, you confirm that you have read, understood, and accepted this Refund Policy.