Shipping & Digital Delivery Policy

Last updated: September 2026

At MedicalAmboss, we sell and deliver digital products only.

No physical products are sold, packaged, or shipped.

This Shipping & Digital Delivery Policy explains how purchased digital products are delivered and when digital delivery is considered complete.

1. Digital Products Only

MedicalAmboss provides digital educational products, which may include:

  • Online medical courses
  • Educational video lectures
  • PDF files
  • eBooks
  • Digital books
  • Audio files
  • Subtitle files
  • Downloadable study materials
  • Digital learning resources
  • Other electronically delivered educational content

Because all products are digital, no physical shipment, courier delivery, or postal delivery is required.

Any shipping-related terminology that may appear automatically during checkout does not mean that a physical product will be shipped.

2. Digital Delivery Methods

Purchased products may be delivered through one or more of the following methods:

  • Download link
  • Email delivery
  • Customer account access
  • Online course access
  • Cloud-storage link
  • Digital library access
  • Other electronic delivery methods

The delivery method may vary depending on the product purchased.

3. When Delivery Is Considered Complete

A digital product is considered delivered once MedicalAmboss has:

  • Sent or provided a valid download or access link;
  • Made the purchased product available through the customer’s account;
  • Provided access to the applicable course, files, or digital library;
  • Provided valid cloud-storage access; or
  • Otherwise made the purchased digital content electronically available to the customer.

Actual downloading, opening, viewing, watching, or use of the purchased content is not required for delivery to be considered complete once valid access has been provided.

4. Payment and Order Verification

Payment or successful payment authorization is generally required before digital access is provided.

Some orders may require additional verification before delivery for reasons including:

  • Payment verification
  • Fraud prevention
  • Security review
  • Suspicious transaction activity
  • Incorrect customer information
  • Technical processing issues

MedicalAmboss reserves the right to delay digital delivery while reasonably necessary to verify a transaction.

A temporary verification delay does not automatically create a right to cancellation or refund.

5. Delivery Time

Digital access is generally provided after payment approval and any necessary order verification.

Although many orders may be delivered quickly, MedicalAmboss does not guarantee immediate or instantaneous delivery in every case.

Delivery may be delayed because of:

  • Payment verification
  • Fraud screening
  • Technical maintenance
  • Email delays
  • Hosting or cloud-storage interruptions
  • Internet connectivity issues
  • Incorrect customer information
  • Other circumstances outside our reasonable control

Temporary delays do not automatically create a right to a refund or cancellation.

6. Customer Email and Account Responsibility

Customers are responsible for providing a valid and accurate email address and other required information during checkout.

If delivery is made by email, customers should check:

  • Inbox
  • Spam or junk folder
  • Promotions folder
  • Other filtered email folders

Customers are responsible for maintaining access to the email account and customer account associated with their purchase.

Failure to receive an email because an incorrect email address was provided does not automatically create a right to a refund.

Customers should contact MedicalAmboss support so that we can verify the order and assist with access.

7. Download and Storage Responsibility

Customers are responsible for accessing, downloading, and securely storing purchased digital materials while valid access remains available.

We strongly recommend that customers securely save permitted copies of purchased files after receiving access.

MedicalAmboss does not guarantee an unlimited number of downloads or permanent hosting of every download link, unless specifically stated otherwise in the product description or purchase terms.

Loss or deletion of downloaded content from a customer’s:

  • Computer
  • Phone
  • Tablet
  • External storage device
  • Cloud-storage account

does not create a right to a refund.

Failure to download or save purchased content after valid digital access has been provided does not create a right to a refund.

8. Technical Problems

If you experience a legitimate technical issue accessing your purchased product, please contact MedicalAmboss support.

Depending on the issue, we may:

  • Restore access.
  • Replace an expired or non-working link.
  • Provide an alternative valid download link.
  • Correct an account-access problem.
  • Provide another reasonable method of accessing the purchased content.

Once valid access has been restored, replaced, or otherwise successfully provided, the original order will be considered fulfilled.

Temporary technical issues do not automatically qualify for cancellation or refund.

Customer-side issues such as:

  • Slow internet connection
  • Browser incompatibility
  • Insufficient storage capacity
  • Device incompatibility
  • Unsupported software

do not create a right to a refund after valid digital delivery has been provided.

9. Incorrect Product Delivery

If MedicalAmboss accidentally provides a digital product that is completely different from the product shown in the customer’s confirmed order, we will normally correct the issue by providing access to the correct purchased product.

Providing the correct product constitutes fulfillment of the original order.

Incorrect digital delivery does not automatically create a right to a refund, except where otherwise required by applicable law.

10. No Physical Shipping

MedicalAmboss does not ship physical products.

Therefore:

  • No physical shipping charges apply unless clearly stated for a separate non-digital service.
  • No tracking number is normally issued.
  • No courier or postal delivery is required.
  • No physical delivery address is required for product fulfillment.

Billing or address information may still be requested by payment providers for:

  • Payment processing
  • Fraud prevention
  • Verification
  • Tax or legal requirements

11. Refunds and Cancellations

Because MedicalAmboss sells digital products, all digital sales are final after valid digital delivery or access has been provided.

Once digital delivery has occurred:

  • No returns are accepted.
  • No exchanges are accepted.
  • No cancellations are accepted.
  • No refunds are provided.

This applies to the maximum extent permitted by applicable law.

Please review our separate Refund Policy for complete terms relating to refunds, cancellations, technical issues, duplicate payments, and payment disputes.

12. Subscriptions, Memberships, Bundles, and Special Offers

Unless expressly stated otherwise on a specific product page or written offer, the same digital delivery and final-sale rules apply to products purchased as part of:

  • Subscriptions
  • Memberships
  • Bundles
  • Packages
  • Promotions
  • Special offers

Cancellation of a future subscription renewal, where available, does not create a right to refund digital content or access already provided for a completed billing period.

Any rights that cannot legally be excluded remain subject to applicable law.

13. Copyright and Authorized Use

Purchased digital content is intended for the authorized customer’s personal educational use.

Customers may not:

  • Share download links.
  • Share cloud-storage links.
  • Share account credentials.
  • Redistribute purchased files.
  • Upload purchased materials for unauthorized distribution.
  • Resell or sublicense digital products.
  • Transfer purchased access to another person.

Unauthorized distribution may result in suspension or termination of access and other action permitted under applicable law.

14. Third-Party Delivery Services

MedicalAmboss may use third-party services for:

  • Cloud storage
  • Email delivery
  • Website hosting
  • Ecommerce infrastructure
  • Payment processing
  • Digital content delivery

Temporary interruption of an independent third-party service does not automatically create a right to cancellation or refund where access can reasonably be restored, replaced, or otherwise provided.

Third-party services may also be subject to their own terms and privacy policies.

15. Contact Us

If you experience a legitimate digital delivery or access problem, please contact:

MedicalAmboss

Website:
https://medicalamboss.com/

Support Email:
[email protected]

Please include, where applicable:

  • Your order number.
  • The email address used for the purchase.
  • The name of the purchased product.
  • A description of the issue.
  • Relevant screenshots or supporting information.

We will make reasonable efforts to investigate and resolve legitimate digital delivery issues.

Important Digital Delivery Notice

ALL PRODUCTS SOLD BY MEDICALAMBOSS ARE DIGITAL PRODUCTS.

NO PHYSICAL PRODUCT WILL BE SHIPPED.

DIGITAL DELIVERY IS CONSIDERED COMPLETE ONCE VALID ACCESS TO THE PURCHASED CONTENT HAS BEEN PROVIDED OR MADE AVAILABLE.

ACTUAL DOWNLOADING, OPENING, VIEWING, OR USE OF THE CONTENT IS NOT REQUIRED FOR DELIVERY TO BE CONSIDERED COMPLETE.

AFTER VALID DIGITAL DELIVERY OR ACCESS HAS BEEN PROVIDED, ALL SALES ARE FINAL AND NO RETURNS, EXCHANGES, CANCELLATIONS, OR REFUNDS ARE PROVIDED, EXCEPT WHERE REQUIRED BY APPLICABLE LAW.

By completing your purchase, you acknowledge that you have read and accepted this Shipping & Digital Delivery Policy.